You can get promo codes for taking part in competitions in the official game communities on social media. All you need to do is copy and paste the promo code into the respective field or type it in manually and tap Apply.

If you encounter an issue when trying to pay for game content, the reasons may be one of the following:

1. Temporary malfunctions in the store

It may be overloaded at the moment of purchase and unable to process your request. Please wait a few minutes and try again.

2. Internet connection

To successfully process your purchase, your Internet connection must be stable. We recommend using a Wi-Fi or 4G connection if possible.

3. Not enough money in your account to make the payment

Check your bank account, and if necessary, use another payment method. The reason may be restrictions on your bank card, due to which the transaction was rejected. In this case, contact the issuing bank for details.

If the above tips do not help and the problem persists, please contact your app store support.

If you need help from our team, you can create a support ticket directly from the game using the Support button in the settings section. 

If for one reason or another you do not have access to the game, or the game does not load, you can create a support ticket either directly from the settings section in the game or from the loading screen by tapping on the corresponding button:

You can also contact us via the portal.

However, the best way to contact us is to create a ticket directly through the game, if that option is available.

The payment system used on the portal has the first level of PCI DSS, which means the highest level of compliance with the payment card industry data security standard. Therefore, all payments within the portal are fully protected.

If your payment was successful but you don't see your item, try restarting the game. Still not there? Tap the 'Support' button in the game settings, and we'll help you out!